What is your return policy?
RETURNS
Grow Green MI offers a 15 day return policy on all brand-new, unused and undamaged products. They must be accompanied by a receipt and in the original packaging to be accepted as a return. Limited returns (see below) can be returned for IN STORE CREDIT ONLY.
Grow Green MI guarantees your satisfaction for all items ordered online, over the phone, or purchased in-store. As stated in the return policy, the customer will be charged a 20% restocking fee and is responsible for the cost to ship any returned items back to our warehouse in Whitmore Lake, MI. Items must arrive at our warehouse in brand-new, sellable condition before any credit will be issued. Please consider getting insurance on the package. If it arrives damaged or does not arrive at all, we will not issue credit. Items returned in used or damaged condition will not be accepted. All returns must have an RMA number (Return Merchandise Authorization Number). When you call to receive an RMA number, we will inquire into the reason for return. Items without an RMA number will be returned to the sender. To obtain an RMA number, call 810.299.2900. All returns must be completed within 15 days of purchase.
Freight charges associated with returns are non-refundable unless our company made a shipping error. The company reserves the right to inspect the product to determine if it is damaged or unsellable and to issue credit conditionally.
Limited Returns: We cannot accept returns on items that could have been tampered with such as nutrients, pH adjusters, cloning gels, beneficial insects, and pesticides. Manufacturers that offer 100% money-back refunds are excluded from this policy.
Return Policy
Grow Green MI offers a 15 day return policy on all brand-new, unused and undamaged products. They must be accompanied by a receipt and in the original packaging to be accepted as a return. Limited returns (see below) can be returned for IN STORE CREDIT ONLY.
Grow Green MI guarantees your satisfaction for all items ordered online, over the phone, or purchased in-store. As stated in the return policy, the customer will be charged a 20% restocking fee and is responsible for the cost to ship any returned items back to our warehouse in Whitmore Lake, MI. Items must arrive at our warehouse in brand-new, sellable condition before any credit will be issued. Please consider getting insurance on the package. If it arrives damaged or does not arrive at all, we will not issue credit. Items returned in used or damaged condition will not be accepted. All returns must have an RMA number (Return Merchandise Authorization Number). When you call to receive an RMA number, we will inquire into the reason for return. Items without an RMA number will be returned to the sender. To obtain an RMA number, call 810.299.2900. All returns must be completed within 15 days of purchase.
Freight charges associated with returns are non-refundable unless our company made a shipping error. The company reserves the right to inspect the product to determine if it is damaged or unsellable and to issue credit conditionally.
Limited Returns: We cannot accept returns on items that could have been tampered with such as nutrients, pH adjusters, cloning gels, beneficial insects, and pesticides. Manufacturers that offer 100% money-back refunds are excluded from this policy.
Return Policy
Updated on: 20/10/2023
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