Articles on: Order Problems

CAN NOT MAKE A PURCHASE AVS GATEWAY ERROR?

If you are getting this error you need to contact your credit card company and make sure that your billing address matches EXACTLY what you entered for billing address at checkout:

It could be as simple as you typing 'Lane' and your credit card company has your billing address with 'Ln'
Punctuation can also be an issue. You should also verify this with your bank.
OR you might be using a gift card. Gift cards are not accepted.
If you call us we can't take this payment because of our FRAUD filters and we are sorry for this issue.



Is our web site broke?
-No: Unfortunately GrowGreenmi.com has lost a lot of money on credit card fraud and we tighten the fraud filters.

What to do on your end:
Yes we know you know where you live however the syntax of your data you entered at checkout doesn't match your bank. If ONE character is off then it will give you an AVS gateway error. If you contact your bank they will be able to give you the exact syntax.


Other payment options if your credit card doesn't work:

- You can send us a Wire. Takes 1 day for order to ship after funds received.
- You can create the order and we send you an ACH link from bill.com (secure website) you enter your routing and account number for your bank account funds are drawn from your account. Takes 5 days before order ship.
- You can mail us a money order takes 5 days before your order ship.

Updated on: 01/04/2022

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